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The purpose of this course is for the associate to learn how to create a VALUE BASED Presentation
The student will learn the following impact items
- The ABCs of every sale
- The difference between and WANT and a NEED
- How to present PRICE in the presentation
- How to effectively ASK for the Sale
- How to use other closing approaches
- How to document the customer advisor conversation
This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate
The goal of this course is for the service advisor to improve the VALUE of the Dealership in the presentation which will lead to higher sales, ELR and Gross Profit.