You cannot pass this quiz without either attending this Live Webinar, or watching the replay.
Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
The purpose of this course is to open the minds of the associate to create customer ambassadors for your dealership or department.
The student will learn the following impact items…
- Identify the characteristics of the top performing retail environments
- Identify the characteristics of an underperforming organization
- Identify the behaviors of high performing associates
- Identify the behaviors of underperforming associates
- Develop a plan of action to create ambassadors in your dealership
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts associates (ALL ARE ENCOURAGED TO ATTEND)
The goal is for the student to see an increase in Customer Engagement and improve CSI and Retention.