You cannot pass this quiz without either attending this Live Webinar, or watching the replay.
Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
The purpose of this course is for the learner to understand fundamental service metrics.
The student will learn the following impact items…
- Gross Profit Calculations (Labor and Parts)
- Key Performance Indicators
- KPI Improvement Strategies
This class is designed for the following associates…Service Advisor, Service Manager, Technician, General Manager, Valet