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The purpose of this course is to show the associate the most impactful items to be included in a walk around and demonstrate example.
The student will learn the following impact items…
- How to execute the best walk around on the drive
- The most important items to be included in a walk around process
- Why each of the items are included
- A step-by-step demonstration of each item
- The philosophy of each item included in the walk around
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Valet
The goal is for the student to see an increase in RO Sales, Customer Engagement and improve CSI and Retention.