You cannot pass this quiz without either attending this Live Webinar, or watching the replay.
Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
The purpose of this course is to provide the associate with a simple way to respond to a NO from the customer.
The student will learn the following impact items…
- How to present the consequences to the customer
- How to educate the customer on the cost of failing to replace a FAILED item
- How to LEAD with the most important concept for the customer (THE MONEY)
- How presenting consequences is a part of the service advisor job behavior
This class is designed for the following associates…Service Advisor, Service Manager, General Manager