You cannot pass this quiz without either attending this Live Webinar, or watching the replay.
Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
We encourage all of the positions listed below to attend this webinar!
This course is required for Service Manager, SA Level 2 Certifications
The student will learn the following impact items…
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- How to ask for ADDITIONAL items (without offending the customer)
- What items to present at specific time and mileage intervals
- What items to present to specific vehicles, I.E Diesel, Hybrid, Extreme Conditions
- How to ask for impulse items (FRIES) to add a 3rd or 4th line on the RO at write up
- How to ask for an upgrade in engine oil protection
- How to present ACCESSORIES on the drive
- HOW TO REMOVE ¼ TIME AS OBSTACLE FOR SALES
This class is designed for the following associates…Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate