You cannot pass this quiz without either attending this Live Webinar, or watching the replay.
Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
The purpose of this course is for the associate to understand how to follow up with the client after the sale
The student will learn the following impact items
- BDC Responsibilities
- Cost of Missed Opportunities
- Word Traks to Follow Up on all Opportunities
- Welcome Pack Development
- Benefits of a Welcome Pack
This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate