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Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
The purpose of this course is for the associate to understand appointment basics
The student will learn the following impact items
- Appointment Basics
- Setting Customer Expectations
- Appointments VS. Non-Appointments
- Taking the Customer Concerns
- How to answer Customer FAQs
This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate