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Please register for this class now (if it is not yet scheduled, it will be soon). You may also check the replay page to see if it is available.
The purpose of this course is to provide both new and veteran service advisors the foundation and fundamentals of being a service consultant – 2 of 3
The student will learn the following impact items
- What does great look like in your store
- Create the best word tracks for each parts process
- How to answer the phone (Answer Phone VS Vmail)
- How to place a customer on hold, answer a hold call, outgoing calls, incoming calls..
- Best word tracks, tone of voice, body language for all parts operations
The goal is for the student to have a foundation for the job role of the service advisor
This class is designed for the following associates… Service Advisor, Service Manager, General Manager, Cashier, Valet, Technician, Parts Manager, Parts Associate