BDC Certification

To get this Certification, you must attend/view all webinars below and pass the corresponding quizzes including a final exam.  Do NOT take the quiz until AFTER you attend the webinar OR watch the replay (if you miss the webinar)! You will not pass. Remember your progress is in reports that your managers download.

Please sign up for as many of the below webinars as soon as you can. (some may not be scheduled yet).

Dashboard

You can start on the Boot Camps right now, (you do not have to wait for Live Webinars to complete Boot Camps 1-3 and please take these in order!). You must have an account and be logged in first. Click ENROLL FIRST to begin each course!

When you logout, your progress will be tracked and saved on your dashboard. When you return and login you will be taken to your dashboard to click the “resume” button and continue.

Free

104 Keys to Communication-Types of Communication Quiz

Free

105 Keys to Communication–Words–Tone–Body Language-Quiz

Free

106 Keys to Communication–My Words–Tone–Body Language-Quiz

Free

114 Parts Associate-Keys to Communication-Types of Communication-Quiz

Free

115 Parts Associate -Keys to Communication–Words–Tone–Body Language-Quiz

Free

116 Parts Associate-Keys to Communication–My Words–Tone–Body Language-Quiz

Free

201 Factory Maintenance and Drive Sales-2 Steps-Quiz

Free

203 Advanced Driveway Sales-Additional Services-Quiz

Free

204 Advanced Driveway Sales-Menus-Quiz

Free

208 Technician Multi-Point Inspection-Quiz

Free

209 Technician–Advisor–Parts Associate-Communication-Quiz

Free

210 Technician-Advisor Video MPI-Quiz

Free

222 Why Customers Buy-Features and Benefits-Quiz

Free

228 Value Based Selling-ABCs Parts Edition-Quiz

Free

245 Service Contracts on the Drive-Quiz

Free

380 Advanced MPI–Cost & Consequences-Quiz

Free

401 The Art of the Walk Around 1-Why Walk Around?-Quiz

Free

402 The Art of the Walk Around 2 – Key Steps-Quiz

Free

403 The Art of the Walk Around 3-Dealership Specific Walk Around-Quiz

Free

450 Fixed Ops #s for Service Advisors 1 Sales-Quiz

Free

451 Fixed Ops #s for Service Advisors 2 Gross Profit and KPIs-Quiz

Free

452 Fixed Ops #s for Service Advisors 3 Improvement-Quiz

Free

476 Customer Management–Pass Fail-Quiz

Free

104 Keys to Communication-Types of Communication Quiz

Free

105 Keys to Communication–Words–Tone–Body Language-Quiz

Free

106 Keys to Communication–My Words–Tone–Body Language-Quiz

Free

201 Factory Maintenance and Drive Sales-2 Steps-Quiz

Free

209 Technician–Advisor–Parts Associate-Communication-Quiz

Free

901 Service Advisor Level 1 Final Exam

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