IMPORTANT REGARDING BOOTCAMP!
Last years Boot Camp has been discontinued, Boot Camp is a live webinar now. If you missed it please watch the replays and take the quizzes to follow to get credit.
Looking for your LIVE WEBINAR? Click GO LIVE!
This is your main dashboard. Below is the list of course/quizzes that you are currently enrolled in, providing an easy way to track you progress towards course completion as well as certification, if desired. To see your progress for each individual course, click the down arrow. You can also download your certificates from here!
Your Course Progression
Interested in a Position Focused Certification? Here are the course requirements. To get a Certificate, take all of the LIVE TRAINING COURSES, the corresponding quizzes and the final exam for that certification! View the calendar to add those key courses that you will need to your schedule!
BDC Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 104 Keys to Communication–Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC-Training Appointments
- 110 BDC-Training Follow Up
- 111 BDC-Training Driving Business
- 120 Time Management Basics
- 222 Why Customers Buy-Features and Benefits
- 223 Value Based Selling Service
- 475 Overcoming Objections–LEAD
General Manager Certification
- 201 Factory Maintenance and Driveway Sales
- 206 Multi-Point Inspection-Need
- 210 Technician-Advisor Video MPI
- 501 Fixed Ops Manager Series-Numbers SWOT
- 502 Fixed Ops Numbers Manager Series-Sales-Gross-Work Mix
- 503 Fixed Ops Numbers Manager Series-Key Performance Indicators
- 504 Fixed Ops Manager Series-Expense Management
- 505 Fixed Ops Manager Series-Production Management
- 506 Fixed Ops Manager Series-Business Plan Development
- 508 Coaching for Accountability and Profit
Parts Associate Level 1 Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 114 Parts Associate Keys to Communication–Types of Communication
- 115 Parts Associate Keys to Communication –Words–Tone–Body Language
- 116 Parts Associate Keys to Communication–MY Words–Tone–Body Language
- 120 Time Management Basics
- 209 Technician-Advisor-Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 222 Why Customers Buy-Features and Benefits
- 228 Value Based Selling Parts
Parts Associate Level 2 Certification
- 109 BDC-Training Appointments
- 231 Defection Points
- 305 Hospitality Training Creating Ambassadors
- 450 Fixed Ops Numbers for Associates-Sales
- 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
- 452 Fixed Ops Numbers for Service Advisors-Improvement
- 475 Overcoming Objections–LEAD
- 476 Customer Management-Pass Fail
Parts Manager Level 1 Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 109 BDC-Training Appointments
- 114 Parts Associate Keys to Communication–Types of Communication
- 115 Parts Associate Keys to Communication –Words–Tone–Body Language
- 116 Parts Associate Keys to Communication–MY Words–Tone–Body Language
- 120 Time Management Basics
- 201 Factory Maintenance and Driveway Sales
- 204 Advanced Driveway Sales-Menus
- 206 Multi-Point Inspection-Need
- 209 Technician-Advisor-Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 222 Why Customers Buy-Features and Benefits
- 228 Value Based Selling Parts
- 305 Hospitality Training Creating Ambassadors
- 475 Overcoming Objections–LEAD
- 476 Customer Management-Pass Fail
- 501 Fixed Ops Manager Series-Numbers SWOT
- 502 Fixed Ops Numbers Manager Series-Sales-Gross-Work Mix
- 503 Fixed Ops Numbers Manager Series-Key Performance Indicators
- 504 Fixed Ops Manager Series-Expense Management
- 505 Fixed Ops Manager Series-Production Management
- 506 Fixed Ops Manager Series-Business Plan Development
- 508 Coaching for Accountability and Profit
Service Advisor Level 1 Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 104 Keys to Communication–Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC-Training Appointments
- 201 Factory Maintenance and Driveway Sales
- 206 Multi-Point Inspection-Need
- 209 Technician-Advisor-Parts Associate-Communication
Service Advisor Level 2 Certification
- 120 Time Management Basics
- 203 Advanced Driveway Sales-Additional Services
- 210 Technician-Advisor Video MPI
- 220 Tire Basics
- 222 Why Customers Buy-Features and Benefits
- 223 Value Based Selling Service
- 231 Defection Points
- 240 Fluid Maintenance
- 475 Overcoming Objections–LEAD
Service Advisor Level 3 Certification
- 204 Advanced Driveway Sales
- 305 Hospitality Training Creating Ambassadors
- 401 The Art of the Walk Around 1-Why Walk Around?
- 402 The Art of the Walk Around 2-Key Steps
- 403 The Art of the Walk Around 3-My Dealership
- 450 Fixed Ops Numbers for Associates-Sales
- 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
- 452 Fixed Ops Numbers for Service Advisors-Improvement
- 476 Customer Management-Pass Fail
Service Manager Level 1 Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 104 Keys to Communication–Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC-Training Appointments
- 110 BDC-Training Follow Up
- 111 BDC-Training Driving Business
- 120 Time Management Basics
- 201 Factory Maintenance and Driveway Sales
- 203 Advanced Driveway Sales-Additional Services
- 204 Advanced Driveway Sales
- 206 Multi-Point Inspection-Need
- 209 Technician-Advisor-Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 220 Tire Basics
- 222 Why Customers Buy-Features and Benefits
- 223 Value Based Selling Service
- 231 Defection Points
- 240 Fluid Maintenance
- 305 Hospitality Training Creating Ambassadors
- 401 The Art of the Walk Around 1-Why Walk Around?
- 402 The Art of the Walk Around 2-Key Steps
- 403 The Art of the Walk Around 3-My Dealership
- 475 Overcoming Objections–LEAD
- 476 Customer Management-Pass Fail
- 501 Fixed Ops Manager Series-Numbers SWOT
- 502 Fixed Ops Numbers Manager Series-Sales-Gross-Work Mix
- 503 Fixed Ops Numbers Manager Series-Key Performance Indicators
- 504 Fixed Ops Manager Series-Expense Management
- 505 Fixed Ops Manager Series-Production Management
- 506 Fixed Ops Manager Series-Business Plan Development
- 508 Coaching for Accountability and Profit
Technician Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 104 Keys to Communication–Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 208 Technician Multi-Point Inspection
- 209 Technician-Advisor-Parts Associate-Communication
- 210 Technician-Advisor Video MPI
- 450 Fixed Ops Numbers for Associates-Sales
- 451 Fixed Ops Numbers for Associates Gross Profit and KPIs
- 452 Fixed Ops Numbers for Service Advisors-Improvement
- 475 Overcoming Objections–LEAD
Valet Certification
- 101 New Hire Boot Camp 1
- 102 New Hire Boot Camp 1
- 103 New Hire Boot Camp 1
- 104 Keys to Communication–Types of Communication
- 105 Keys to Communication–Words–Tone–Body Language
- 106 Keys to Communication–My Words–Tone–Body Language
- 109 BDC-Training Appointments
- 120 Time Management Basics
- 220 Tire Basics
- 401 The Art of the Walk Around 1-Why Walk Around?
- 402 The Art of the Walk Around 2-Key Steps
- 403 The Art of the Walk Around 3-My Dealership